A Physical Count session is created any time when you need to reduce the count of an inventoried Product. Only items that are IN STOCK will be displayed here. This should not be used to increase the count of an inventoried item, as doing so will create a Negative Inventory. Consider having a process in place to regularly perform Physical Counts and make adjustments.
Navigate to Admin > Scheduling/Retail > Physical Count.
Select New Session
Input the New Count value.
When you've finished inputting all applicable new counts, select Commit Session & Update Inventory
Verify your counts, then select Commit at the bottom of the page.
If the item is not listed on this page, it does not have recorded inventory. Create a PO for the additional items if you're expecting to see them on this list.