Where can I find the Order ID?
Seanalee Greenough avatar
Written by Seanalee Greenough
Updated over a week ago

Series

  1. Search for the customer in the booker, then select 'Series'. Whether the Series is active or expired, you will see a '$' symbol to the right of the package in question.

  2. Select '$' (Order details and refund) to view the original receipt.

  3. The order ID is located in the upper righthand corner of the receipt.

Contracts

If the contract is active, and you are wanting to refund a previous billing cycle...

  1. Search for the customer in the booker, then select 'Series'.

  2. Select ' History' on the contract in question

  3. Locate the previous billing cycle you want to refund

  4. Select 'Print Receipt'

  5. The ID in the upper left hand corner is the Order ID for that specific billing cycle

Contract History:

Order ID on previous Billing Cycle:

Merchandise

  1. Search for the customer in the booker, then select 'Series'

  2. Select 'Merchandise' on the customer pop up window

  3. Select '$' (Order details and refund) to view the original receipt.

  4. The order ID is located in the upper righthand corner of the receipt.

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