Questions on Stripe?
Seanalee Greenough avatar
Written by Seanalee Greenough
Updated over a week ago

You may have a question on a recent transaction and would like to inquire on the Stripe information. No problem!

The zingfit support team is happy to help!

In reaching out to support, the team will provide you with a screenshot and information regarding that transaction, while addressing any question you have.

If you have a question on a specific transaction, please provide the stripe team with the following:

  • Name of the customer

  • Date of the transaction(s)

  • Transaction ID(s)- you can find this by selecting order details on the specific purchase

Here is a screenshot to show you where to find this:

Different ways to find your order details:

  1. Search for the customer in the booker> locate the series or contract in question> select the '$' symbol on that line

  2. Navigate to any sales report, filter the specific day, location and select the customer, locate the series or contract in question> select the '$' symbol on that line

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