Although zingfit does not directly process the payments for the studios, the system will still allow you to process a refund without logging into the payment provider.

Please note when refunding contracts: the zingfit system will only refund the most recent payments. To refund previous payments, you will need to log into your gateway provider and manually refund there.

In the Booker, search for the customer with the Series/Contract in question and select the Package tab. Find the Series/Contract that you want to refund and select the '$' on the same line.

This will bring you to the original order receipt. To proceed with the refund, select the checkbox for the item that needs to be refunded. Please note: if the series was used, the system will not automatically deduct the usage from the total. You will need to manually update the total refunded to reflect. For example, a customer purchased a 10-class series for $100 ($10/class). This customer has used 3/10 classes for this series. The refund amount should manually be updated to $70. If the amount is not changed, the studio has given away free classes.

You can refund the series by a Store Credit or refund to their original payment method. After selecting your method, click Process Refund. For each successful Refund, the system will trigger the system Email Refund Receipt.