These are a couple of our retention reports. As with most of our reports, these reports are available for CSV export.

Inactive Accounts

Admin > Reporting > Inactive Accounts

This report lists customers that do not currently have any active series. By default, the report shows customers who have purchased a series in the past, but you can also look at just customers who have only ever been comped a series.

Unused Account

Admin > Reporting > Unused Accounts

This report lists customers that have never purchased or been comped/given a series.

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