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Can I offer a partial refund on a series or contract?
Can I offer a partial refund on a series or contract?
Seanalee Greenough avatar
Written by Seanalee Greenough
Updated over a week ago

Issuing a partial refund will immediately expire the contract. Studios should consider offering a store credit instead and use 'COMP' as a payment type at check out.

**Please Note - Comping Series and Contracts do not remove the 'New' status from the customer, allowing them to benefit from Series/Contracts restricted to New customers. A customer is only no longer considered New whenever they purchase a Series or Contract that does not allow them to remain new on purchase.**

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