Find the Customer in the Booker, click into the Series report, to the right of the series to be refunded, click the "$" icon.

In the Order Details screen, click the checkbox for the item to be refunded (note that partial refunds will cancel the Series/Contract) and then click the Refund button.

Refunded transactions are for sales that have been batched by the payment gateway (most studios' gateways are set to batch 9 pm local time). The customer is notified via email for refunded transactions.

If a series/contract has already expired, the zingfit system will not allow you to refund the particular item to the customer. You will need to process the refund directly through the payment gateway setup with your studio (i.e Stripe, Authorize.net).

Note that refunds do not cancel bookings. Any bookings made for classes in the future must be canceled as well, otherwise, they remain active even without an active series.