All Collections
Payment Processing
Credit Card Fields and Troubleshooting
My customer's credit card is being declined but they have funds in their account. What is happening?
My customer's credit card is being declined but they have funds in their account. What is happening?
Seanalee Greenough avatar
Written by Seanalee Greenough
Updated over a week ago

Often this is caused by an AVS mismatch.

The payment gateway security checks for an AVS match, this checks the information in the customer address and zip code fields.

You can suggest your customer checks with their issuing bank (or credit card company) to make sure the information they have matches that you have entered in the zingfit system.

Did this answer your question?