If you haven't found the answers you are looking for using zingfit's self-service Knowledge Base, here are the different ways you can contact the support team.
Chat with Support
Using the pink widget located on the bottom right-hand corner of your zingfit account, or the knowledge base, select "Leave a message" and continue with selecting what you need help with so we can best assist!
If a live agent is available, they will take your chat and continue with your conversation. If an agent is not immediately available, we will get to it as soon as we can. Once an agent responds, your widget will update and send you an email notification.
Email Support at firstname.lastname@example.org.
This will leave a message with the team and we will get back to you as soon as possible!
Schedule a 15-minute call with the Support team
Every once in a while, it is easier to schedule a support call over Zoom to answer your questions. Please click here for more information and to schedule your 1 on 1 call.
Schedule Custom Training with the team
You can now schedule an hour of time with the support team to go over your custom training agenda items you have. Each training session will be billed at $125 per hour. Click here for more information and to schedule your training session.
While zingfit rarely experiences outages or downtime, it could happen in the future. When this occurs, our support and development team are notified immediately and begin working on a solution If you are experiencing any of the following, please click here to notify an on-call agent who will confirm and help you address the issue.
Urgent Support events include:
System outages (all customers cannot book or buy anything through the website).
The zingfit back end is down.
If an urgent request is submitted that isn’t truly urgent, the team will respond to your request in the order it came in as a general message.