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Why are all my contacts unsubscribed from SMS?

Lauren Everett avatar
Written by Lauren Everett
Updated over 2 years ago

All zingfit customers are defaulted to unsubscribe to SMS when their account is connected to the client's Marketing Automation account. For legal reasons, we cannot automatically opt-in customers to SMS.

It is possible to manually subscribe your user contact to SMS. Each contact will need to be subscribed one at a time.

It is recommended to encourage your customers to log in to their zingfit customer profile and choose to subscribe for SMS.

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