Promotions can be offered on retail products. To add a new Promotion, go to Admin > Scheduling/Retail > Promotions > + Add Promotion.

Each Series Promotion will require a Name. This is for internal use only and will be used for internal reporting. For the Discount Type, you can select based on a Percentage or Flat rate.

The Promo Code is the desired alphanumeric code provided to customers. When promotions are activated, customers will enter this code into the promo section of the billing page to claim the discount. Promo codes are NOT case sensitive, so be sure that any active promotions don't share the same lowercase version of a code. Additionally, codes with spaces will not work, We recommend using underscores.

Start and End Date fields are the date and time constraints placed on each individual promotion. If no dates are provided, the promotion will run by default for seven days from the date of creation. If you want a promotion to start immediately and last forever, we recommend setting the Start Date to the day before the promotion was created and the End Date several years ahead.

There are several options for restricting the redemption of the Promotion.

The Redemption Limit is the number of individual customers who can redeem the promotion before it is deactivated (ex: Limit to first 100 customers only). If no number is provided, the promotion will remain open to all customers until the End date is reached.

The Per Customer Limit is the number of times any one customer is permitted to redeem the promotion. If no number is provided, no limit will be placed on redemption.

Groups Allowed can restrict customers in special pricing groups from redeeming a promotion. This only applies if Groups are enabled. By default, groups are restricted from redeeming promotions.

Restrict to New Customers lets you choose whether or not the promotion is only available to first-time customers, which are defined as customers who have never purchased a series. As such, the redemption limit per new customer is 1.

Carry Forward on Contracts allows you to choose whether or not the promotion is limited only to the initial payment, or if the discount will carry over into future billing and purchases. By default, this is set to “no”, which limits the discount to the initial purchase only.

Promotions can be targeted to specific Series and Contracts. All available series will be displayed on the promotion page. To select a series, click the checkbox to the left of the series. To apply the promotion to all series, click Check All.

Voucher Codes are promotion codes that should be tracked as a single promotion. For example, if you want to make the Voucher Code the name of each studio member, that would be their specific voucher code for a one-time user. For the most part, you will want to create a separate promotion for each promotion code instead of using the Voucher Code field. Additionally, do not use this for social deals like Groupon. Use the Social Promotion option instead.