A House Account can be used to enroll customers without having them pay. They can be charged at a later time. It is an easy way to book customers who might be in a rush and haven't provided a payment option yet.

It's also a good method to consider in conjunction with a dummy payment method if you are using the payment gateway in a country which is not one that zingfit can currently integrate a payment gateway with. (See below for more details.)

A House Account can also be used to pay for packages at the Register. This payment method needs to be turned on by engineering. To request this, simply email us at support@zingfit.com and ask us to turn on a House Account payment method for your studio.

Please note that you can never use House Account to pay off a negative balance, as that becomes a recurring loop, and the system will not allow that.

A House Account cannot be used to pay for products, only Series/Contracts.

Just having the House Account set up in your register is enough if you simply want to handle instances where someone comes in and forgot their cash, so they can still take a class and pay the next time.

You may not have an easy/cheap option to accept credit card payments, depending on which country you are located in.

If we enable a House Account for you, as well as set up a 'dummy' payment method, you can still allow customers to book into a class from the front end of your site, without the use of a credit card. Here's how it would function from a customer and owner standpoint:

1. Customer standpoint: The customer can go to the front end of the site, and book any class they choose. They are not prompted to pay for a package and should expect to pay for their package upon arriving at the studio. In the studio, they can use some other form of payment (local bank merchant processing) to pay for the class they booked into.

2. Owner standpoint: The customer books into the class from the front end and the account for that customer is negatively debited. When the customer arrives to take the class, you'll want them to come to check-in at the front desk, as well as pay the account down to actually pay for their class. The account will show as owing a negative balance and on the customer's Info tab, you'll click the Pay Down button.

From there you'll be taken to a screen that lets you choose which package(s) the customer is ready to pay for. If the customer only has one debited item, you still need to check the box in the "Select To Pay" column. Check all the items the customer will be paying off.

After that, you'll be taken to the payment screen, where you can choose your dummy payment method (shown in the screenshot below as "Zingtest," but you could ask us to call that payment method anything you want).

You can then use the local bank's merchant processing hardware to make the sale, but by choosing the dummy payment method, you'd also be entering the same sale transaction details into zingfit. That way, the sale is processed outside of zingfit, but is tracked in zingfit, and will show up correctly in all reporting. On that note, it is important for accurate reporting to specify whether this dummy payment method should count towards income, revenue, or both, as we can adjust this within zingfit.

You'd then click Place Order on the payment page of the register, and the sale would be complete.

You can also see in the above image where the House Account option is located. If a customer called in to book a class, you could use the House Account option in the register to book them in and negatively debit the customer's account, and when the customer came into class, the process would be the same as above.

If you'd like our team to set up a House Account or Dummy Payment Method for you, please create a ticket with our Support team.